<h1 id="virgin-media">Virgin Media<a aria-hidden="true" class="anchor-heading icon-link" href="#virgin-media"></a></h1>
<p>Getting through to a human being to discuss constant overcharging with broadband providers is notoriously difficult, but Virgin Media are professionals at being utterly inept. Use the below to consistently get through to a support representative to discuss broadband and billing issues (even when the IVR tells you billing is unavailable).</p>
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<table><thead><tr><th>Step</th><th>Press</th></tr></thead><tbody><tr><td>Call support</td><td>0345 454 1111</td></tr><tr><td>Account not linked to this mobile</td><td>2</td></tr><tr><td>Use account number, not phone</td><td>#</td></tr><tr><td>Account number</td><td>e.g. 000 000 000</td></tr><tr><td>Area reference</td><td>e.g. 00</td></tr><tr><td>Broadband service</td><td>1</td></tr><tr><td>Skip 8.8% price increase spiel</td><td>HOLD ~30 seconds</td></tr><tr><td>Technical support (more hours than billing)</td><td>1</td></tr><tr><td>Catch-all ("telephone spam")</td><td>6</td></tr></tbody></table></div>
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<strong>Backlinks</strong>
<ul>
<li><a title="Private" href="https://wiki.dendron.so/notes/hfyvYGJZQiUwQaaxQO27q.html" target="_blank" class="private">2024-04-20 (internal) (Private)</a></li>
</ul>

Virgin Media


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Hi, I'm Luke 👋

I'm a software engineer turned site reliability engineer. I'm currently big on knowledge management and learning.

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Step	Press
Call support	0345 454 1111
Account not linked to this mobile	2
Use account number, not phone	#
Account number	e.g. 000 000 000
Area reference	e.g. 00
Broadband service	1
Skip 8.8% price increase spiel	HOLD ~30 seconds
Technical support (more hours than billing)	1
Catch-all ("telephone spam")	6